It’s coming up on that time of year again. You know, the time where you seriously commit to the same resolution that you seriously committed to last year… before life got in the way and it evaporated into thin air. Depending on who you ask, up to 85% percent of all New Year’s resolutions involved some…

If you’re like me you’re an eBay buyer and maybe occasional seller; but we’re no experts. With something like eBay I take advice from someone who’s been battling it out for a few years. Enter Randomn3ss.com where Mike Panic lists his tips for profitable eBay auctions. List the item on Sunday. It is a proven fact that…

It’s widely accepted that customer service is probably the most important way for any business to differentiate itself in what is now a global, commoditized and hyper-competitive business world. When competitors can replicate your products or services, and undercut your pricing, about the only thing they cannot do as quickly is to reproduce the image you…

Winning new customers and keeping current ones happy isn’t helped by trying to work too fast. Customers are rarely as impressed by sheer speed as they are by clear evidence that you are trying to understand their real needs and make sure you can deal with them fully. The easiest way to make anyone feel special…

The Remix Culture Rules!!! Over at Simplenomics, Mike has rewritten my (somewhat controversial) Work Like a Pirate post into a rework: Sell Like a Pirate. The advice is swell, especially considering I’m a cruddy salesperson and love to learn about it from those in the know. Here’s an example of one of Mike’s…