Recycling and energy-efficient lighting don’t even begin to do it for me. They only touch on a few of the physical areas of impact our organizations have on the planet and the creatures that live on it. I’m not saying they don’t count at all, just that they don’t count for much in the great…

I have two topics this week: the present-day obsession with clinging grimly to the status quo, when we have rarely needed change and entrepreneurial flair so much; and the obnoxious jerks whose presence in leadership positions disfigures too many organizations. These topics are linked by a recurring theme: the way that Hamburger Management—that dismal system…

Trust in other people is one of the foundations for creating a civilized working environment. Many managers are overworked primarily because of a lack of trust. They take on too much themselves, because they don’t trust their subordinates to do the work properly. They cannot allocate enough time to their own work, because they don’t…

How many times a day do you meet and greet someone? Is the hello you give to others a fleeting fake flippancy, or is it a gracious genuine greeting? How many times do those greetings you give or get mean something worthwhile? Have you ever stopped to think about just how much mileage you could get…