Hell, said French existentialist philosopher Jean-Paul Sartre, is other people. For all our good intentions in life, there are people who just seem to get under our skin, who go out of their way to sabotage our efforts — often without even knowing it — or to whom we just can’t relate.
At the same time, we live in a world where our ability to get along… » Continue
April 18 2008 | By Dustin | Tagged: conflict resolution, idea, listening, relationship | 10 comments»
A commenter on my blog sent me this little morsel:
A project manager was running a piece of work with a geographically dispersed team. The team leader was tasked with communicating some bad news to the team members in another city, so he phoned them all and had a conversation with them.
A couple of weeks later, during a tele-conference with the whole team, this piece of bad news was raised. There… » Continue
August 30 2007 | By Rowan | Tagged: attitude, clarity, Communication, empathy, listening | 5 comments»
Recently an area director for a non-profit asked me if I would do a Malama session for a work team that was struggling to communicate with each other. He valued everyone on the team individually, however he could see that together they were not very effective.
Malama is the value of caring, compassion, and stewardship I speak of in Managing with Aloha. In a Malama session, we ‘talk… » Continue
March 15 2007 | By Rosa | Tagged: conversation, D5M, Daily5Minutes, listening, Management, questions | no comments»
In this, the alive and well revolution of blogging and print-on-demand publishing, censorship is something we think of as very dark ages; surely it doesn’t happen anymore!
That may be true in the freedoms of your personal, unshackled life, but how about at work?
The freedom of self-expression is one we say we cherish most of all, for we are sensitive, intelligent, and thoughtful human beings. We know stuff. We represent. We… » Continue
January 18 2007 | By Rosa | Tagged: conversation, Daily5Minutes, freedom, learning, listening, self-expression, voice | 1 comment»
There’s a common saying that human beings were given two ears (and two eyes), but only one mouth to show that they should listen (and look) at least twice as much as they speak. I think that for managers and leaders that ratio is far too low. Looking and listening should happen maybe ten or more times for every time you open your mouth to make some pronouncement or decision… » Continue
August 21 2006 | By Adrian | Tagged: achievement, attention, attitude, habit, information, knowledge, leadership, listening, looking, Management, office-politics, organization, people, performance, questions, slow-leadership, success, work, work-life, working, worklife | 2 comments»
Suppose someone asked you to list the most important qualities you would find in an outstanding leader. What would you say? Toughness? Authority? Decisiveness, perhaps? Tenacity? You could make a case for all of these. Today’s conventional thinking about leadership tends to stress the more active, resolute qualities in a leader. Leaders are expected to get results and remain effective under the constant pressure of globalized markets.
What I want to… » Continue
August 14 2006 | By Adrian | Tagged: business, civilized-work, effectiveness, generosity, incentive, leadership, listening, Management, manager, mercy, micro-management, organization, performance, restraint, slow-leadership, work-life | no comments»
Winning new customers and keeping current ones happy isn’t helped by trying to work too fast. Customers are rarely as impressed by sheer speed as they are by clear evidence that you are trying to understand their real needs and make sure you can deal with them fully.
The easiest way to make anyone feel special is to give them your time and undivided attention. By slowing down, giving each customer… » Continue
July 17 2006 | By Adrian | Tagged: achievement, attention, business, Communication, focus, listening, Management, performance, Productivity, selling, work, workstyle | 4 comments»
One of Stephen Covey’s Seven Habits of Highly Effective People has got to be unpopular with the self-seeking, personal agenda of most of us these days. The habit is number five, “Seek first to understand, then to be understood.” This principle is at the heart of empathic listening. Listening is essential to good communication that lets minds come together for the advancement of all.
The goal for those… » Continue
February 2 2006 | By Barbara | Tagged: Communication, listening, relationship | no comments»
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