7 Keys To Effective Verbal Intervention

Reg Adkins at Elemental Truths has written an article on ways to perform verbal intervention for de-escalating a volatile person. He mentioned couple of tips: Paraverbals, Reflexive Questioning, Silent Treatment, Calm as Lake, Keep it Simple, Body Language and Divide and Conquer:We hope we will be able to conduct operations in such a manner that we will never be called on to use intervention techniques designed for de-escalating volatile persons… Continue reading

July 19 2006 | By Leon | Tagged: commnication, intervention | 1 comment»