Posts Tagged ‘empathy’

Communication 101

A commenter on my blog sent me this little morsel:
A project manager was running a piece of work with a geographically dispersed team. The team leader was tasked with communicating some bad news to the team members in another city, so he phoned them all and had a conversation with them.

A couple of weeks later, during a tele-conference with the whole team, this piece of bad news was raised. There… » Continue

August 30 2007 | By Rowan | Tagged: attitude, clarity, Communication, empathy, listening | 5 comments»

The Trainer named Empathy

In the early days of my management career in the hotel industry, there was a standard practice that seems to have fallen by the wayside, and I can’t imagine why. Well, I take that back, I think I know why. It’s a thing called ‘cost’ when the cost of a lost opportunity isn’t factored into it for the over-riding veto power it has.

Used to be we didn’t waste the lost… » Continue

May 3 2007 | By Rosa | Tagged: customer-service, empathy, Mālama, training | 4 comments»

Let’s talk LOVE at work: 9 Views

Oh yeah, you knew this was coming from me at some point, didn’t you. This is the 21st Thursday column “the aloha lady” has written for Leon (thank you for loving me Leon!) and it’s February, just two days after Valentine’s Day, so I’m taking my shot.

Now don’t roll your eyes. Be brave, be open-minded, and keep reading, for you have to admit you’d love your job a whole lot… » Continue

February 16 2006 | By Rosa | Tagged: business, empathy, Management, work | 4 comments»