Most small business owners and and sole proprietors do not have enough financing to be able to afford proper customer service. Therefore, the role of providing customer service often falls on the employees. The founders of software company, Fog Creek, fell into this category and were forced to provide customer service themselves…

My new favorite idea generator website, Idea Sandbox, really stopped me in my tracks with this: customer service tips from Hooters. If you’re not from the States or an area that has a Hooters nearby, it’s um… well, I haven’t really figured out how best to describe the situation, but it’s a fast food restaurant…