In the early days of my management career in the hotel industry, there was a standard practice that seems to have fallen by the wayside, and I can’t imagine why. Well, I take that back, I think I know why. It’s a thing called ‘cost’ when the cost of a lost opportunity isn’t factored into it for the over-riding veto power it has.
Used to be we didn’t waste the lost… Continue reading
May 3 2007 | By Rosa | Tagged: customer-service, empathy, Mālama, training | 4 comments»
Lifehack for the day: Make your customer service experience vastly better for only the cost of your attention. Here’s an example. In meeting the demands of my coaching business, I fly inter-island frequently between four of Hawaii’s larger and most populated islands. I’ve racked up enough miles to normally access the up front aisle seat selections with my online bookings, and my road warrior habits are pretty fine-tuned at this point; I’m… Continue reading
December 14 2006 | By Rosa | Tagged: Aloha, attention, customer-service, engagement | 6 comments»
It's widely accepted that customer service is probably the most important way for any business to differentiate itself in what is now a global, commoditized and hyper-competitive business world. When competitors can replicate your products or services, and undercut your pricing, about the only thing they cannot do as quickly is to reproduce the image you have already established in your customers' minds and the loyalty it wins for you. It's also… Continue reading
July 24 2006 | By Guest | Tagged: attention, client, Communication, corporate-culture, customer, customer-service, customers, growth, Management, organization, relationship, selling, winning, work, workflow | 2 comments»
Loading ...
business career Communication creativity gtd health howto learning life Lifehack Lifestyle Management Money motivation organization Productivity software tips work writing
achievement advice attitude balance blog blogging book brain business career change Communication conversation creativity development diet DIY education email energy entrepreneur entrepreneurship exercise finance firefox fitness focus food gmail goal goals google gtd habit hack hacks happiness hardware health home howto idea information internet interview job leadership learning life Lifehack Lifestyle links list Management marketing meeting mind Money motivation networking office online organization paper performance personal-development planning Podcast presentation procrastination Productivity project reading relationship review rss self-help self-improvement social software stress student studying success task Technology thinking time time-management timemanagement tips todo tool travel web web2.0 work work-life workplace writing
