Winning Customers. . . and Keeping Them Too
It’s widely accepted that customer service is probably the most important way for any business to differentiate itself in what is now a global, commoditized and hyper-competitive business world. When competitors can replicate your products or services, and undercut your pricing, about the only thing they cannot do as quickly is to reproduce the image you have already established in your customers’ minds and the loyalty it wins for you.
It’s also… » Continue
July 24 2006 | By Adrian | Tagged: attention, client, Communication, corporate-culture, customer, customer-service, customers, growth, Management, organization, relationship, selling, winning, work, workflow | 2 comments»

