Posts Tagged ‘corporate-culture’

Putting Your Trust in . . . Trust

Trust is an essential component in almost all dealings between human beings, other than outright hostile ones like wars and terrorism. It is certainly vital for the proper running of any organization, as well as for almost all the components of trade and commerce. Lack of trust between trading partners undermines the proper functioning of business. Mistrust is a major cause of excessive (and unnecessary) workload on leaders, since the… » Continue

Change Here

After the election last week in the United States, change is a hot topic, but it isn’t political change that I have been thinking about recently. It’s how organizations and their leaders cope—or, more often, fail to cope too well—with the need for changes in business practices to promote growth and foster creativity.

It’s a truism to point out that no one can avoid change. It’s part of the reality in… » Continue

Thinking About Trust

Trust in other people is one of the foundations for creating a civilized working environment. Many managers are overworked primarily because of a lack of trust. They take on too much themselves, because they don’t trust their subordinates to do the work properly. They cannot allocate enough time to their own work, because they don’t believe people will put in the required time without constant supervision. They attend pointless meetings… » Continue

Winning Customers. . . and Keeping Them Too

It’s widely accepted that customer service is probably the most important way for any business to differentiate itself in what is now a global, commoditized and hyper-competitive business world. When competitors can replicate your products or services, and undercut your pricing, about the only thing they cannot do as quickly is to reproduce the image you have already established in your customers’ minds and the loyalty it wins for you.

It’s also… » Continue

Motives, Manipulation and Morality

I’ve been thinking a lot this week about why people do things, and what they have in mind when they ask others to act in a particular way. It’s common to find that what people say is the reasoning behind their actions or requests isn’t the real motivation for either. I may do or say something that I claim is aimed at helping a colleague, but my real reasoning is… » Continue

The Soul of Business

When people speak about the soul — outside of a purely religious context — they’re usually referring to the qualities of something (or someone) that they see as fundamental to its identity. The word “soul” is shorthand for the innermost, truest or most obviously unique nature of whatever or whoever they are referring to.

Used in this way, the word can apply to people (where it means whatever they feel is… » Continue

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