One of the most insidious pressures on tech-savvy people these days is the seemingly constant pressure to provide quick, top-quality computer and web support — to our families. If you happen to do web design, system administration, programming, or other vaguely computer-related work as part of your job, the pressure is magnified all the more…

It’s widely accepted that customer service is probably the most important way for any business to differentiate itself in what is now a global, commoditized and hyper-competitive business world. When competitors can replicate your products or services, and undercut your pricing, about the only thing they cannot do as quickly is to reproduce the image you…

You’ve got to respect an article that starts off like this: I’m not a sales person – and I don’t play one on TV. So, in case you’re wondering what qualifies a technology guy like me to offer advice on sales, my only response is this: The fact that I’m not a sales…

With any business or type of work – you have to deal with customers directly or indirectly. Focusing on customer relationship and make sure your products and services are working for them goes long ways to keep your job around. Pat Matson Knapp has written an article on Joe Grant’s “Top 10 List of Client…