Lifehack for the day: Make your customer service experience vastly better for only the cost of your attention. Here’s an example. In meeting the demands of my coaching business, I fly inter-island frequently between four of Hawaii’s larger and most populated islands. I’ve racked up enough miles to normally access the up front aisle seat selections with…

I’ve been noticing some very nostalgic longing in the “Most Wanted” lists of several managers. When it comes to discussions about what could be, they talk about wanting an increased sense of responsibility, better reliability and dependability, honesty and integrity, humility and a hunger to do whatever it takes to learn, grow, and improve. What…

A year ago this week, I began my guest author spots here on Lifehack.org at Leon’s very kind and generous invitation. Along with his invitation though, Leon challenged me: He said he loved the writing I did in Managing with Aloha (my book) and on Talking Story (my blog) and he wanted the flavor of it…