At 24, I quit my dead-end restaurant job and launched a SAT test prep company. Things were going great and business was going well, but preparing students for a comprehensive exam is no easy task: it’s actually quite exhausting. Gradually I began to wonder if there was anything I could do that would:
a.) Allow me to work remotely, so I could take my work with me and have much more freedom.
b.) Pay me more money in less time.
I thought about it for a few weeks, and then it came to me!
“Hey, I can make a basic website. Maybe I can make money doing that. Then I can just stay at home.”
I didn’t really know where to start, so I just opened up an account on Elance to see if I could start pulling clients. I knew I could be a decent web designer if I just could figure out how to leverage myself and be seen in the crowded marketplace. That, my friends, was only half the battle.
As you read through this guide, think about it from your own perspective, with your own skills in mind. Web design is just an example/placeholder that can be changed out for almost any other skill set that you choose to leverage.
Here’s the breakdown:
Outsourcing is one of the biggest challenges facing Americans in the growing international workforce. In every field, from manufacturing to technology, someone with a comparable (or superior) skill set is willing to do the same work as you for drastically lower cost. It’s just the way things are these days. The minute I logged on to Elance, I was met with the crushing realization that there were literally over 200,000 other freelance designers (most of whom were more skilled), all looking for the same jobs at the same time.
This was going to be much harder than I thought.
How was I going to get clients when I was competing with all the freelance designers in the world, not on the value and quality I provided , but with price? I couldn’t compete with their low fees: my rent is $1,100, so I really couldn’t afford to spend hours on a $300 website. I was at a loss.
And then, it occurred to me: I needed to become a “premium service provider”. Is Mercedes Benz bashful about charging $80,000 for an E-Class? I think not. They are widely perceived as a luxury brand and come with ridiculous customer service to justify their price point. That’s the bracket I needed to aim for. But was it even possible? Could I even do something like that on Elance? I hoped so.
First, I needed to test my assumptions. Think about how you can apply testing to your unique situation.
I designed a test to answer two primary questions:
Testing assumptions had worked pretty well for me in setting up the test prep endeavor—setting up small classes first, tweaking them and seeing what worked—but until I actually went out there and did it, I didn’t truly understand the value of feedback. Now I know that feedback is literally the difference between success and failure. Testing allows you to determine if a business will work without risking failure.
Here’s how I structured the test:
1.) I set up a dummy account in order to create a fake posting looking for web developers. The purpose behind this was to find out exactly what types of proposals other developers were submitting. Here’s what the posting looked like:
2.) None of the copy in the ad is random: everything has a strategic purpose, intended to find something out about my competition. A few tactical things to notice here:
I sat back and popped a bag of Orville Redenbacher as things began to get interesting.
Within 30 minutes, I received 71 proposals from all over the world. All things being equal, this means that each applicant had a 1.4% chance of being hired. Of course, my goal was to figure out how to shift these odds dramatically, but more on that later.
Now it’s time to put ourselves in the shoes of a prospective client. Just based on initial impressions, before reading any of the actual proposals that were submitted, here are my observations (be sure to look at the breakdown by region):
Now compare the sample data above with the lifetime hiring data provided by Elance:
With over 1.5 million jobs awarded since the site’s inception, North America completely blows every other country off the map. The next closest is Australia, with barely over 150,000 jobs awarded. If we take a step back and think about what this means, it’s pretty easy to spot an imbalance between the types of people applying for jobs, and the ones doing the hiring.
English-speaking Americans do (mostly) all the hiring, and every other country does (almost) all the labor. It’s actually a pretty familiar pattern, don’t you think?
Native English speakers WANT to work with other English speakers who can easily understand their needs. The problem most American freelancers run into on Elance is that since their rates are naturally higher due cost of living, they miss out on jobs by getting ruthlessly lowballed by foreigners using the volume approach.
I knew that the Americans doing the hiring WANTED to hire other Americans, but were resistant to higher American prices; I was attempting to find out how could I remove this objection and make price a non-issue.
I’d already learned a ton of information just looking at the distribution curve of applicants, but now it was time to do the actual dirty work—reading the proposals. Remember my first objective: figure out exactly what the successful competition was doing.
When I opened my Elance inbox, the first feelings I had were those of nausea. I knew right away that I didn’t want to and WASN’T going to read through all 71 proposals—I just couldn’t—but I did notice certain elements of proposals that made them stand out. Here’s what I found that helped me narrow down which ones I would even bother reading:
Just for fun, here are some of the worst proposals I got (with some notes):
This guy shot me TWO messages:
This girl… sweet, but no thanks:
Once I applied all of these criteria, my pool of applicants was cut down significantly from an original pool of 71, to 10-12 who really had all the right qualities to take the project and run with it.
So how was I supposed to choose between all those seemingly equally-qualified candidates and decide who I was going to award the job to?
Personal interaction—they had to sell me.
I found that when it came down to it, if everyone had similar qualifications, so the only determining factor I could use to make a decision was personality. I had to actually LIKE the person. To LIKE someone, I need to feel like I have a relationship with them, even if I’ve just met them. Most applicants didn’t take my feelings into account and certainly didn’t seem to care about building a relationship. I’m not just a piece of man-meat: I have feelings too.
Once I realized that the secret to hiring someone else was whether I liked them or not, I immediately got to work creating a strategy for my own campaign designed with one purpose only: to make myself completely irresistible to prospective clients as quickly as possible.
Before I spent time and energy pitching randomly to every client that posted a job, I took time to narrow down the best candidates
I’m not just looking for any client; I’m looking for the right client. That’s a subtle distinction, but it’s very important. I needed to find postings that showed evidence of reliable behavior on behalf of the client. I also needed to see indicators that I’d get the price I was looking for. Typically, I don’t find it worth my time to do a website for any less than $1,000. Here are some examples of ideal candidates that I would pitch to, along with notes:
After I selected who I was going to pitch to, I did detailed research so that I could approach them correctly.
1.) Purchase history:
2.) Feedback history (extremely important):
If they have already purchased on Elance and have given feedback/reviews on past freelancers, this information is GOLDEN. Go to the profile of the potential client and look for information that will help you personalize the proposal as much as possible.
3.) After you determine what they think about past freelancers, look for other personal details.
Use this information to create a completely customized proposal. In your pitch, casually throw in information that’s highly relevant to them, but doesn’t seem like you’re doing it on purpose.
The basic premise of the next step is to create a personalized presentation for the prospective client that shows you’ve taken their needs into careful consideration, then proactively come up with solutions to their problems. Now, you might think that since there’s no physical meeting between you and the prospective client, this type of technique wouldn’t be applicable. Dead wrong.
You know what I noticed after reviewing all the pitches I received during my test? There was not ONE video proposal. Not a single one. I don’t know why this is. Maybe people aren’t comfortable in front of the camera, or maybe nobody’s thought of it (in which case, I’m shooting myself in the foot with this article).
Either way, since I’d determined that building a relationship was the fastest way to book a job, and face-to-face is the fastest way to build a relationship, I started testing video proposals.
Holy shit. The results were insane.
But first, the formula:
People love stories, so you must create a story that they feel emotionally connected to. As you progress, you will find the right groove and your own personal narrative—this basic framework is a great starting place, and eventually you can improvise as you become more comfortable.
Creating the story arc:
b.) How to build comfort and familiarity
For instance, if you go to the client’s profile page and see something like THIS:
You might want to Say something like THIS in your narrative:
“I guess one of the things we love best about doing this type of work is getting clients ‘unstuck’. Sometimes you just need reliable pros who really undertand your needs to step in and get amazing work done quickly. That’s the name of the game here at XYZ. We want to make working together again a no-brainer!”
As you can see, the bold text shows where I used the client’s exact wording again in the pitch process. With this type of language, you don’t even need to sell them; you’re speaking to them in their own voice.
c.) Benefits and invitation to learn more:
The idea of the entire process is a “soft sell”. You’ll never mention pricing or any type of money in the initial pitch. You must create the value first.
After you’ve noted the specific features they are looking for in their site, make sure to mention that we excel at those things, and a handful of others when appropriate. I like to use rich, colorful product descriptions to really make people feel the pull. You can mention things like:
As you close, keep the lines of communication open and leave the ball in their court by saying things like:
As you get better, you’ll develop your own style; this is just a framework.
This type of soft close usually gets at least some feedback and you can feel them out to see if they are good to work with. It also comes off as very secure—you’re not begging for the job here. By suggesting that you are completely comfortable with helping “even if we don’t end up working together” it makes you sound like you don’t need to do the work; you just want to.
Below are 3 different examples of successful pitches I’ve made that resulted in sales of over $1,000 each. Some of these videos run a little long, but each video should only be between 2:30 and 3:30 max! I’ve become so effective that these days that some of my videos are around 90 seconds long. Remember that it’s not about length, it’s about delivery. Notice the customization and approach I took to understanding the specific clients needs and the personal approach I took by creating a story arc. The goal isn’t to copy what I said, but to think about how you can create something similar using your own story. Remember, no matter what field you’re in, it’s all about creating a relationship with the potential customer.:
What your pitch on Elance should look like:
At this point you’ve picked out your prospect, done your research and shot the quick video.
Here are some samples of how I word the actual proposals in the Elance platform. It’s pretty simple and straight-forward, but I’ve also developed what appears to be a winning formula.
Sometimes you can just keep it simple and get straight to the point, like in this example:
Closing the deals
After they contact you, it’s your job to reel them in using the same charismatic personality that attracted them in the first place. They will most likely have one or two of a few common questions. Whatever your specific field of expertise is, think about possible objections from potential clients WAY AHEAD of time. Really put yourself in their shoes and create a “If they say this, I’ll say that” map in your head. Be so ridiculously overprepared to answer objections that they’re left completely awestruck and ready to buy.
Here are the 3 most common barriers I ran into trying to close the deal.
1.) Client: “I see you’re new on Elance—are you a new company?”
“We’re not a new company; we get most of our business from referrals stemming from our old jobs in corporate, but we’ve decided to branch out and try online platforms like Elance. This isn’t our first rodeo.”
Insert some details from the personalized story you told in your intro video, then refer them back to the portfolio website and reassure them that your work is awesome.
2.) Client: “Why should I pick you when I can get the work outsourced for cheaper?”
It can be a shorter variation of this, but this is how I explain it:
“You’re right, we’re not the cheapest firm on Elance, and we battle with getting our legs cut out from under us every single day by good firms in India and Asia who do the work for a fraction of a price. If you’re in a bind and you’re basing your decision solely on price, we might not be the right fit for you, but we see design a little differently. To us, creating a design is like two people working on a painting at the same time: both of you want the painting to come out looking like a masterpiece, both of you want to create something beautiful… but there’s a huge communication gap there. After all, you are two very different people, with different visions. Yes, we’re masters at design work, but where we really excel, where we really shine, is taking your ideas and interpreting them—understanding them and translating them onto the page, using our expertise, so that the end result looks like it came not from two people, but directly from your imagination. It’s almost as if we’re an extension of your creativity, not just outside numbskulls fumbling to get things right. I don’t think you can expect that perspective from anybody who is going to lowball you.”AdvertisingAdvertising
3.) Dealing with further price resistance
If they are still hesitant to purchase at the lowest price you offer (mine is $750 rock bottom), be understanding and little flexible, while still demonstrating your confidence. This is a sample script I’ve used in the past:
“Typically speaking we work in a “our price is our price” type of mindset. This has come from a few years of working with dozens of different individuals and organizations who want all want the same service (design, implementation, optimization) and the same high level of service, but all at different prices.
It get’s very tricky and in the end 1 of 2 things usually happens: either you start becoming too “flexible” with your prices, stop considering time/effort and end up working yourself into the $12/hour bracket with ten low budget projects OR you do essentially the same services for two different people, while charging one person $500 and the next person $1000, and those people talk.
Because of that, we are pretty firm. Our base price is always $995. We’d add the Elance fees of 8.75% on to that to protect our costs.
Now, that being said, I know you’re a startup, don’t have unlimited cash and need to get the most value for your money. I also appreciate you considering us because, let’s face it: there a lot of people overseas willing to do this work cheaply, although that cheapness would probably show! Totally get it.
So, we would be willing to break the price up and space out payments to lessen the financial burden on you over a period over a period of 4-6 weeks in installments.”AdvertisingAdvertising
Bottom line: you have to be the same person in your messages that you were in your video. Upbeat, engaged, causal.
I’ve been getting as high as a 70% response rate from prospective clients using all the elements above, and this is a very good thing. Since there are so many people applying for many of these jobs, it is a good sign just to be contacted.
Over the course of a month, I was able to land 7 jobs, one of which was a $15,000 retainer just to do occasional touch ups. All in all, I cleared about $24,000. I kept meticulous track of how the proposals were working, so that I could track and tweak. After a certain point, I had to stop taking clients because the workload was too high. Here’s a shot of my Excel sreadsheet from the first 2 weeks. I may not have always booked the job, but even getting a response means I’m doing the right thing:
So what did I learn from all this?
First, I learned the value of testing, testing, testing. When you’re trying to diagnose a problem with a system, it’s literally impossible to guess the right course of action by just staring at the outside machinery. You have to dig deep and probe the inner workings so that you can validate your assumptions. If something doesn’t work, tweak it.
Finally, I was reminded how powerful human interaction can be. In the sea of noise and confusion that is the internet, it’s still very possible to get noticed and, as a result, make a living. Usually the only way to do this is to spark an interaction that leads to a relationship. Video is a simple way to leverage that.
I hope this guide serves you well. There’s plenty of room out there for all of us, so get to work!
Well, the first obvious way you can use this information is just to copy what I did. If you use this method on Elance, or in any other remote freelance capacity, it WILL WORK. I’ve gotten enough responses from readers and friends to validate this.
I also want you to think about the bigger questions that this raises, however, and how they apply to you:
Let me know your thoughts in the comments.
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