
If you are self-employed or own a small business, you know all too well that out-of-control overhead costs can be crippling. Operating costs are a necessary evil– you need to spend money to make money, after all. But for businesses trying to weather tough economic conditions, or for start-ups just trying to break even, one month with too much overhead can be the kiss of death.
Overhead can include expenses like rent, utilities, office supplies, and advertising. And while all these expenses seem pretty normal, it doesn’t mean they are necessary. If you’re serious about cutting costs without cutting corners, the following tips can help reduce overhead in your business.
1. Go Paperless
This should be pretty obvious by now, but going paperless is a great way for a business to decrease both clutter and expenditures. You can store important documents in the cloud or on disks, sign all contracts electronically, and help save the environment as an added bonus.
You won’t have to pay for paper or ink cartridges. You can sell your printer on Craigslist. And if you back up all your paper files digitally, you might even be able to downgrade to a smaller (and cheaper) office space, saving even more money each month.
2. Splurge on an Accountant
It may seem counterintuitive to shell out big bucks for an accountant or tax service professional to do your bookkeeping. After all, these people generally charge a lot of money for their services. But if you have someone at say, H&R Block look over your taxes this April, the company’s policy is to pay any penalties or interest caused by an error on their part.
Best of all, tax and accounting professionals will be more likely to find deductions that you might have overlooked. It’s a big investment, especially for a small business. But it’s an investment worth making. You can’t put a price on peace of mind.
3. Evaluate Your Needs
Look around your office. Now, ask yourself, “What do I see here that I don’t use every day?”
Do you really need business cards in an age where you maintain a web site, a Twitter profile, and a Facebook page? How much are you paying for “premium” web hosting each month?
You shouldn’t be paying for anything you don’t need, whether it’s office equipment, supplies, or space. Which brings me to my next point…
4. Find the Perfect Space
Is your office currently in a location that makes good financial sense? Do you need to maintain a downtown storefront, or would you be better served by working from a smaller office? Do you even need an office/studio space? Could you work from home instead? How often do you need to interact with clients face-to-face?
The answers to those questions will vary depending on your industry, the size of your company, and your financial outlook for 2011. By securing a space that really suits your business, you will likely save time and be more productive.
5. Ditch Your Phone
There’s no reason you need to pay through the nose for phone service. Not in this day and age.
Again, how much you can cut back depends on the size of your company, how many employees you have, and what industry you are in. Between Skype and Google Voice, paying for phone calls and voicemail is a thing of the past, though you may still need to pay some money for international calling. Both services also have mobile apps, meaning you can stay connected on the go.
And if you need a “traditional” land line, consider VOIP over the standard offerings from phone companies in your area.
6. Make Smart Hiring Decisions
If you have to hire a new employee, hire someone who has multiple strengths. They don’t need to have a degree in Computer Science, but if your new sales rep also knows how to check your TCP/IP settings and craft press releases, that’s a huge plus. Investing in professional development for your employees is another way to keep them happy and promote long-term growth and success for your company.
7. Develop Brand Ambassadors
Advertising is expensive, and can’t guarantee consistent or impressive results. You might pay a couple hundred dollars to run a TV, radio, or print ad in your area, only to find that you drum up very little business.
A smarter idea is to get your clients to become brand ambassadors. Offer your current clients and customers incentives for talking you up, and for referring new business to you. Word-of-mouth is still a persuasive tool in our digital age, and one that people tend to take for granted. Get satisfied customers to tweet about you for discounted services, or offer current customers free services for every new client they refer to you.
The Bottom Line
It’s almost impossible to run a business without some overhead. But these operating costs can be minimized or eliminated in many cases, leaving you with more profits in your pockets. A business with streamlined operating expenses will have the best possible chance for success, so make sure you’re running a tight ship.







Good tips. Remember you need some sort of phone for Google Voice, be it a land line or cell, unless you want to make all calls out of your gmail. You can do international calling on GV. I use a basic land line ($20)with no long distance plan and put money on GV and back it up with One Suite Voip calling card in case GV isn’t working or is spotty.
Or forget the land line and get an unlimited Skype-In number for $5.50 per month, route GV calls to Skype and use GV for free.
Great tip I home to try it out
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We haven’t had a landline in years and my cell phone is my biz number. I downsized my office last summer to one in a small business center and it’s great: I have a room with a door amongst similar individuals, with a shared kitchen, bathrooms and lounge. It’s led to some new opportunities and partnerships too.
When it comes to the business cards, you still should have something to hand someone. You can get moo mini cards (moo.com) for $20. They’re unique, they’re easy, they’re cheap, and they present key details nicely. My favorite part is the keychain holder that matches their small size. With my office keys on it, I always have business cards on hand.
I agree with many of your ideas, but I think business cards are still money well-spent, especially now that you can get inexpensive cards from Vistaprint and the like.
Dave Kaiser
Executive Coach & CEO
http://www.DarkMatterConsulting.com
I agree with many of your ideas, but I think business cards are still money well-spent, especially now that you can get inexpensive cards from Vistaprint and the like.
Dave Kaiser
Executive Coach & CEO
http://www.DarkMatterConsulting.com
My email signature = my business card. Sure, I spent some time designing a logo myself, but it’s better than paying for an overpriced designer studio to handle it and pay through the nose for business card publishing.
Great post!
I still think having a business card is a smart move, especially at networking opportunities. It’s a little unprofessional to have to write down a twitter/email/facebook etc when you could simply hand it to them as the first impression of your brand. After all, the business card is part of the client’s first impression, and first impressions are apparently important…?
I have an accountant do my tax every year and he’s fantastic. I get a way better return than if I’d ever done it myself!
VOiP generally gives you unlimited landline calls, but not mobile. You could go the other way and just have a mobile, with one of the unlimited/timeless/infinite plans that are offered these days. If you must have a landline number (apparently it looks a bit more professional), go with a basic line rental and set up a diversion to your mobile.
These are really great tips. I’ve been using Skype for about a year and it’s worked fairly well. Aside from customers questioning why my business is located in Arizona and my area code is in San Diego. Some people are still hesitant to deal w/ online merchants and this discrepancy worries them. BTW, you can also get free business cards from Vista Print if you don’t want anything too fancy.
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Having an accountant is one good choice. I used to help my mum with her business and we’ve been with a bookeeper for more than three years from now. We could have paid few penalties without her services. Plus we saved time than falling in line during paper submissions at public offices.
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You can’t really ditch your phone so easily as mentioned above without careful thought to your clients. If you run a business losing even one client can really cause pain. Keep this advertised line if the number has ever been published on the web, or is in a recent email or mailing campaign, on brochures, or business cards, etc. We focus on medium size business needs, but if you own a small business a good route to reduce the phone overhead is to change the type of service you have on the phone line. One way is to change the main advertised phone line into a Remote Call Forward service. This is usually less expensive than you would think, but ask your Service Provider for all costs to you and to your clients when they dial. This will not eliminate your number and your clients will still reach you at the line you forward the phone to (for example your cell). If you decide to cancel the phone line anyway, then ask for an intercept recording (where the operator informs the calling party your number has changed with an automated message stating the number has been disconnected or changed and gives the new number). This message can usually be placed on the line free of charge for six months giving you time to alert your caller that your line has changed -giving you time to change your business cards, etc. We recommend a lot of good telecom consulting advice to eliminate cancelling lines needed or services required. If you have a medium business or many small locations we can help reduce overhead on telecom with no cash out of pocket – success fee auditing over 20 years service. See the latest news on Service Provider mistakes, overcharges and ways to reduce telecom expense on Telecom News.
The first two points are the best. For the first 2.5 years of our business we printed everything. Going paperless is a must in todays age. With so many technological advances you can put anything and everything online. Not only does this free up space, but also saves on paper, cabinets, folders, tonner/ink and time.
We also pay for a great accountant/CPA to do all of our taxes and anything to do with accounting. My suggestion is that you start with a great CPA from the start of your business. We didn’t start until 9 months into our business and have spent the last two years catching up on everything.. what a pain! So pay someone to do it for you from the beginning!