An anonymous reader at Boing Boing shares his experience on how to cancel a service quickly without having people trying to retain you. He also has some insider news because he works in telecommunications company. A tips like calling outside business hours will save you time on the phone:
I’ve worked for a telecommunications company that I would prefer to go unnamed, and I’d like to offer some tips to anyone trying to disconnect a service they no longer want. The biggest tip is to call well outside of normal business hours — in my company, customer service was open 24/7, but the retention department closed in the evening. If you call, say, before bed, or during the middle of the night, you’ll just be talking to a regular CS rep who has no incentive whatsoever to keep you as a customer. It can turn a twenty minute phone call into a two minute phone call….
How to cancel a service – [Boing Boing]
















The Today show ran a spot today on someone who tried to close down their AOL account and the guy would NOT let him close it (Kept trying to retain him) He had the entire conversation recorded and AOL has since apologized and has let the employee go (probably not for what he did, but getting caught at what he did)