9 Ways To Handle Interruptions Like A Pro

9 Ways To Handle Interruptions Like A Pro

Are you easily distracted? I bet you are. If I told you this link led to a list of funny pics of deranged kittens, you’d likely click through and quickly forget our conversation.

That won’t happen this time!

Interruptions do the most damage when we allow their appearance to affect us long after we’ve returned to our initial task. This can happen for a few reasons:

  • We treat any break in our work flow like it’s a fracture in the final product.
  • We resent our seeming inability to avoid distractions and end up treating their appearance as a personal weakness.
  • We view distractions as a change in our journey instead of just another bend in the river.

What can you do about it?

1. Embrace Your Fear

You are not, contrary to what your mother may have told you, different from the rest of us. We all get distracted. We all get annoyed when a productive moment is interrupted. We all get fed up when scheduled events don’t go as planned. If you allow trepidation to sneak into your mind at the prospect of distractions, you’ll cripple your productive abilities.

Fearing distractions also fosters resentment against the ones doing the distracting. Recognize that you will be distracted sometimes and accept those distractions as opportunities to improve. You can’t stop distractions but you can keep them from taking over your day. This is your time!

2. Plan For Interruptions

Effective planning is a cornerstone of the productive lifestyle. Planning for interruptions might seem impossible. Does it to you? Here’s an easy visualization that will help you get started with your planning:

Start each work session by drawing a few squares on a small piece of scrap paper. These represent distractions that will almost certainly pop up. As you encounter and conquer distractions, put a check mark in the appropriate box. After awhile you’ll be able to do this in your head. Sounds easy, right? An expected distraction has no power over your day. You still have control.

3. Delegate And Postpone

Once you’ve identified an interruption as something that needs attention and not just a nascent longing to goof off, try to postpone your involvement. The brute way of doing this is to shout out, “I don’t have time right now. Don’t bother me!”

The classy option is a bit more involved. Take a moment to understand what the distraction involves. Is somebody dying? Is there a deadline you’ve forgotten? Is there a networking opportunity here? If it turns out that you’re not facing an emergency, postpone your involvement and delegate as much of the detail work to somebody with available resources.

4. Attack Procrastination

It’s safe to say that most of us welcome far more distractions than we should. Why? Because we’re chronic procrastinators and distractions offer us a way to slack off without being overtly lazy. The simplest way to attack procrastination is to synthesize urgency with truncated deadlines. If it normally takes you 3 hours to do something, hit the bathroom, grab a glass of water, set a timer for 90 minutes, and tear into your work! This won’t work for every project but it’s a lot of fun when it does!

5. Split Your Day Into Targets

Distractions are most dangerous to the person working without short-term goals. You can keep yourself out of the danger zone by setting targets throughout your day. You’ll probably only need to do this for tasks you really don’t want to complete. For example:

  1. Send uncomfortable email by 9am
  2. Complete meeting agenda by 12pm
  3. Say pleasant thing to annoying boss by 2pm

The power in this process is that you now have time-sensitive targets to steer toward once you’ve escaped distractions. That 8:45am phone conversation that might have gone on for an hour? Nixed by the email deadline. Crops dying on Farmville at 11am? Overruled by the meeting agenda!

6. Limit Inputs

The more you limit channels people can use to distract you, the less likely it is that you’ll be distracted. It takes strength of character to ignore social media and your ever-friendly smartphone. It takes trust in the people who work for you to step away from the rush of business and crunch numbers in the back room. It’s hard to disconnect because we often feel a tinge of irrelevance when we step out of the rush.

Do it. Your results will be proof that it was worth the effort.

7. Batch Outputs

Responding to emails in batches and scheduling a block of time to make phone calls can seem like a dreary way to do business but it’s a highly effective way to keep distractions at arms length. Batching is even more effective in minimizing the collateral damage caused by Twitter and other social networks if you jump in without a set time frame.

To get started, make a list of the things you must do every day to maintain good communication in your business and throughout your social networks. Give each tool or action it’s own time slot and allow a bit of margin at the end. You won’t get the momentary social high of constant real-time interactions but the long-term benefits will make up for your loss.

8. Communicate Your Schedule To Others

When it comes to managing people-based distractions, communication is key. Need to finish a project? Let the people in your work group know that you’ll be off-limits until a certain time. Trying to finish a freelance project in a houseful of kids? Let them know that unless somebody is dying or the house is burning down, you’ll murder a kitten if they interrupt you.

Obviously, if you haven’t taken the time to create a realistic schedule for yourself, sharing that schedule won’t help as much.

9. Begin With The Main Point

When you encounter a distraction, get to the heart of it immediately. Your “get to the point” style may go over badly with some people who prefer to give back story before sharing their main point. Apologize for any possible rudeness and ask for the main point anyway.

Once you know the main point you can ask for supporting information and make a smart decision about what to do before getting back to work.

Getting back to work is what you were about to do, wasn’t it?

If you’ve found a particular tip or trick helpful in your quest to beat distractions, I hope you’ll take a moment to share it!

Opportunity is missed by most people because it is dressed in overalls and looks like work. ~Thomas Edison

Seth Simonds is an editor here at Lifehack.org. Get even more tips by following Lifehack on Twitter or subscribing via RSS.

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  • http://www.scottcheatham.com Scott Cheatham

    Good thoughts Seth..I wrote about this on my blog in January.

    http://scottcheatham.wordpress.com/2010/01/18/scheduled-interruptions/

    I think if we don’t plan for the inevitable interruption, we are doomed to feel like we are caught in the hamster wheel all day.

    Thanks for the good tips!

  • Warren

    I set my Outlook to send/receive every 2 hours only. A great way to batch outputs…

  • Shane

    No deranged kittens – I feel cheated.

  • Seth Simonds

    @Warren – Even better, a great way to limit email’s ability to distract you! I prefer to check every 4 hours or so.

    @Shane – I’m sorry. I truly am. I wouldn’t get anything done if I found a bunch of deranged kitten pics to laugh at. A tough life we have. =)

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  • http://withinthebody.blogspot.com Travis@withinthebody

    I have to admit – I am easily distracted. Oh look there’s a cute kitty outside!

  • http://www.selfimprovementexplained.com Self Improvement Explained

    I have to agree with most of the points on your list. The only unfortunate part is that most people never heed such good advice.

    We read this list get an emotional, motivational high and then it all just fizzes away.
    What can be done about this, if anything?

    -Rishi

  • http://www.newcorporatelife.com Dan Kligerman

    While some interruptions are hard to avoid, and others can be managed, I think that if you find yourself procrastinating and/or using interruptions are a way to postpone work, there may be larger issues at work. I think there is a lot to be said for thinking about whether your work really excites and motivates you, or whether you are always looking for new ways to get yourself to do it. Of course everyone has their ups and downs, so it’s important to look at the longer-term trend.

    Also, I agree that the ever-expanding list of social tools are so hazardous to productivity, especially when it comes to complex, deep-thinking kind of stuff. Yes, these tools have their benefits, and so I agree that scheduling time for them is how to get to the win-win.

  • http://www,simpleorganizedsanity.com Christie Love

    Great post and good reminders on ways for us to plan ahead for being interrupted… Good to be on the defensive about your time by using some of these tips.

  • http://fastforwardacademy.com/ enrolled agent exam

    Multi-tasking is a huge distraction. Don’t move on to the next task until you complete the task at hand. Sometimes it is all to easy to pull up right at the finish line. True focus allows you to make that final push. When you are done, get up, take 5, then move on. To much focus can also be a distraction. You simply are not performing at your best if you are not relaxed and rested.

  • http://www.lessordinaryliving.com Phil – Less Ordinary Lliving

    Seth –

    Without doubt the best post I’ve read on this topic. I love your idea on the tick boxes for interruptions. Thanks for sharing your powerful ideas which are so practical. Now to Facebook….

    Phil

  • Seth Simonds

    @Travis – Oh! Where? =)

    @SIE – Turning new concepts into habits is another post entirely. I agree that it’s hard to see people get excited about a bit of advice only to walk away and forget what they’d intended to do. Some act though, and those are the ones I celebrate most.

    @Dan – I think that trend spotting you mention is very, very hard for most people. When they’re happy at work, it’s easily forgotten and the daily grind soon wears them back into groveling whiners.

    @EAE – There’s been quite a backlash against multi-tasking in recent years. Perhaps because people have let PDA’s and the like take up too much of their attention? I think there’s a balance to be found. We need not all be one-track Suzies in order to be effective workers.

    @Phil – Thanks! Facebook is a killer. Batch those outputs! =)

  • T James

    Is that the girl from “My So Called Life” ?

  • Seth Simonds

    @T James – Claire Danes? Doesn’t seem so. I see the similarity though!

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  • nic

    as a complement to your post – have you heard of the Pomodoro Technique?

    http://www.pomodorotechnique.com/

    It addresses the matter of dealing with interruptions.

  • http://www.badlanguage.net Matthew Stibbe

    Distractions are things that happen in your mind. They may be related to what is going on in the world around you but only you can allow yourself to be distracted. If you are conscious about your own mental state and you make an effort to maintain your concentration, most distractions fade away. It’s like an itch you don’t scratch.

    There are a couple of articles on my blog which readers may find useful:

    How to concentrate on writing.
    Silence is golden: how to sound proof your writing room.

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  • http://enlightr.com Craig Thomas

    Nice post. Interruptions can greatly ruin my flow sometimes – it’s nice to know how to limit/handle them.

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  • http://www.OptimisticJourney.com Jarrod@ Optimistic Journey

    I love # 2 which states, plan for distractions. That is a realistic approach to time management.

    When the new year rolls around, experts advise us to make realistic goals, “Small sensible goals within the larger goal, that are reachable.”

    The same thing applies for time management and planning our day. We have to be honest with ourselves when trying to squeeze a 45 minute project into a 30 minute time frame when we know distractions are going to come.

    I totally agree with you, distractions are going to come it’s how we plan around them that gets us through them.

    Great post, keep them coming!

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  • Shelly

    yeah thanks a lot dman, it will really help a lot ……….and i will surely visit again just in case i forget .and any one who knows the answer to thise please reply “what if you have more than one approuch to tangle your problms,isit wise to always use one remedy”

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    • mj

      huh? What do uggs have to do with interruptions and distractions…….oh wait i get it……an article posted about interruptions and distractions will probably attract people who are easily distracted…..people who would forget about the article and start thinking about uggs instead……..smart…….

      ………gonna go buy some uggs now……

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  • http://carouselsalesblog.blogspot.com Cara Celli

    Sometimes, when I’m in the middle of a task, I DO get frustrated with interruptions. There are so many during the course of a day, and sometimes I’m in the mood to chat, sometimes not. Nobody is perfect in handling this, not even seasoned pros. We all slip up in our interactions with other people sometimes. 

    Personally, you can pretty much say anything to me, and I won’t take offense. I understand if I happen to get ignored by someone. Maybe they’re not really ignoring me. Maybe they just have a lot on their mind. Or if someone is short in their response, maybe it’s not a good time. Other people are more sensitive, though, and that’s when you have to be careful.

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