I’ve been on both ends of the phone — both looking for jobs and for employees. No matter which side of the conversation you’re on, though, the telephone interview leaves something to be desired. It takes time to do multiple interviews, it’s impossible to set a time that works well for both parties and — if you’re the interviewer — you’re mind rapidly goes numb from asking the same questions over and over again.
There’s a new website that’s looking to simplify the telephone interview process: VoiceScreener. The concept is surprisingly simple: hiring managers can record their interview questions, and potentials employees record their answers at their leisure. While there are few more steps in practice, the simplicity of the idea appeals to me. As a potential employee, I like it because I won’t have to try to figure out a time for an interview that requires me to leave the office — even if I’m only going out to my car to talk on my phone.
But I like it from the hiring point of view, as well. As anyone who has ever conducted interviews — even for a babysitter — knows, there’s always a candidate or two that you realize isn’t right almost immediately. But once you’ve started an interview, whether over the phone or in person, it’s impossible to stop the interview part way through without seeming a bit rude. With a tool like VoiceScreener, it takes just one click to move on to better candidates. Overall, the VoiceScreener team estimates that their application can reduce the amount of time necessary for telephone screening by up to 70 percent.
The Features
With VoiceScreener, a hiring manager can invite any job candidate to respond to a set of interview questions through email. Candidates then enter their telephone numbers at the VoiceScreener website, which calls them immediately with the interview questions. Once the interview is complete, VoiceScreener sends a notification to the hiring manager. The hiring manager can listen to the responses at any time, ranking candidates and inviting other team members to review interviews as necessary. VoiceScreener can then generate an automatic report listing candidates in order of preference. VoiceScreener has a few other useful tools, as well: for instance, a hiring manager can have candidates answer a set of pre-qualifying questions before and interview, screening out candidates before they even record answers. It’s possible to use questions from past interviews when creating a new interview and a hiring manager can even create a customized rejection message and automatically email any candidate who didn’t quite make the cut.
The VoiceScreener team has made use of a lot of social networking ideas to reduce the amount of time and money it takes for a company to hire new personnel, allowing for a very fast first round of interviews. In addition to streamlining the process of comparing notes about a particular interview, the application has a simple dashboard that allows users to easily complete tasks associated with the hiring process. The dashboard offers several tools, some of which are customized to recruiters using VoiceScreener for their clients or for small businesses hiring on their own. The application can be customized for an individual business: interviewers can create a landing page for an interview, deciding whether to include a company logo, a URL or other information on the page that candidates will see. VoiceScreener can even be integrated into online job boards, making it a useful tool no matter how large a net a hiring manager wants to cast.
The Future
I see a lot of potential with VoiceScreener for handling other interview-heavy processes in the future. Collecting interviews for a research project, whether commercial or academic, could be done through this tool as well, allowing researchers to quickly conduct hundreds of interviews. As it stands, I think that VoiceScreener is an ideal tool for small businesses looking to hire new staff but not up to taking time away from their day-to-day concerns. It doesn’t even take a particularly technical person to set up interview questions with VoiceScreener — instead, it’s a matter of a few clicks. I wouldn’t necessarily expect someone who’s been running a human resources department for decades to embrace VoiceScreener, but I’m willing to bet that it could be a reliable tool for a hiring manager. The fact that VoiceScreener is especially simple for interview subjects — as long as an interview subject can type in his or her phone number and knows how to leave a voice mail, using VoiceScreener shouldn’t be a problem — is an impressive benefit for hiring managers used to struggling through a stack of resumes for individual interviews.
VoiceScreener was created by harQen, a web-telephony company that creates business applications. The private beta launched yesterday morning and VoiceScreener is expected to launch publicly in January. VoiceScreener will, after its public launch, charge a monthly platform fee along with a per interview charge. There will also be a fee for archiving interviews.
The Giveaway
The folks at VoiceScreener have given us 50 beta invites to give away to LifeHack readers. If you visit the VoiceScreener sign up page and fill out the form, you’ll notice a field for a ‘Promo Code.’ The first 50 people to use the code LIFEHACK will get in on the beta. The beta includes 50 call credits and six weeks of platform usage. If you get in to the beta, let us know what you think!
















This must depend on the type of job, I suppose. But if you are going to ask the same questions to every candidate why not just ask for written answers and do the first round of screening that way? That way you can test written communication as well.
In my experience one of the main purposes of interviewing is for potential employer and employee to get to know each other and work out if they will make a good team. That surely means altering the questions depending how the conversation progresses – every candidate is different after all.
I doubt that the idea was ever to use VoiceScreener to match or exceed the quality of a live interview.
With that being said, I do think that voice offers some advantages over a written interview format such as email.
For one thing, you can infer quite a bit of information from someone’s voice, you can get an idea about their confidence, whether they are jumpy or relaxed, etc.
Secondly, written interviews allow people to spend hours concocting answers that sound nice. They may even enlist the help of friends who are good writers.
Depending on the format, VoiceScreener might provide you with answers that are more “on-the-fly”.
I think a lot of companies that use this are going to end up empty-handed. I can’t tell you how many times I read a job requirements section to find it completely out of touch with the job description or the amount of money provided. The “10 years experience” for a $30k job just isn’t going to cut it, and I think a lot of companies end up picking candidates based some attributes taking up the slack in other areas. (i.e.- higher degree instead of actual length of experience or something.) While that type of rationalizing judgment call can be made on the fly for an experienced HR person, a system like this is going to “weed out” people who don’t meet their strict requirements, and in turn end up with a smaller group of applicants who might not actually end up being the right people for the job.
As much of a technophile as I am, I believe that there are certain limitations to our current technology. Until you have a truly intelligent system that takes these types of variables into account, you’re going to do more harm than good. Better to take up an extra 10 minutes, and cut an interview short, than end up with people who are fill the qualifications, but aren’t right for the job.
I think this tool can compliment a resume review. I doubt it can replace in-person interview or real-time phone interviews. Any automated system can also be hacked.
Can candidates find out what all your questions are long in advance so they can prepare ? If so, I’d miss all the information I get from paying attention to the person’s initial reaction.
Mostly though, I don’t see how I can interview a candidate without further probing the initial answer (based on my personal experience, I’d say that’s necessary at least 25% of the time).
I’m really not convinced, but I’d keeping an open mind. I’d like to hear about some long term results.
This is definitely a good idea for some pre-screening process.
thank you for this post.
Thanks for all of your comments on VoiceScreener. We are really excited about the positive reaction that we have been getting from our beta testers and clients. I want to address a few of the points that have been brought up.
@Liz – I agree with you description of the purpose of interviewing. VoiceScreener is not designed to replace the interview, it is designed to get the best suited candidates in front of you faster and with fewer surprises.
@FeedbackSecrets – You are so right. There is a LOT that you can learn about a person just by hearing their voice and hearing them answer questions “on-the-fly.” When candidates are interviewing they are not allowed to re-record their answers which makes the responses much more informative.
@Jordan – I may be misunderstanding your comment, but VoiceScreener is doing just the opposite of what I think you are saying. We don’t filter any of the candidates automatically. We are providing a tool to automate parts of the interview process. The knockout questions are created by the hiring manager and a ‘pass’ can be set as required or not required to proceed with the interview. The big value is that you can quickly listen to many more candidates with VoiceScreener than you could afford to interview in person. As one of our clients said, “I review all the resumes and there are inevitably a few ‘must calls’ that I will get on the phone with right away, I use VoiceScreener to expand the ‘maybe’ pile. This lets me review more people in less time, and be exposed to people I couldn’t have interviewed the old way.”
@FrugalNYC – You hit the nail on the head. The resume is a slick marketing piece now and this helps you to start to get an impression of who the candidate is in a cost and time efficient way. As for the hacking issue– that is why it is great to have a CEO that was an industry leader in Information security for over a decade :)
@Ed – It is a great pre-screening tool, but we got some great feedback from one of our customers that uses it for later stage interviewing for technical hires. It is really expensive to hold a meeting with a candidate and a highly skilled (and paid) technical team, but at a point they are the only ones who can really determine the skill level of the candidate. By having the technical team design the questions they can quickly assess a base skill level by reviewing the recorded answers on their own time. The candidate must answer the question right away and therefore must really know the information that they are being asked about. (It’s also fun to hear about the curve ball questions that the technical team thinks up)
I appreciate all of your comments and if you do try out VoiceScreener, we would love to get your impressions and feedback. Thanks
Jeff Fitzsimmons
Co-Founder of harQen (VoiceScreener is powered by harQen)
Thanks for your this information
good information to me, will try it
Great info about this new technology. Cheers.