If you live in Australia, the term “Sorry” has some special meaning, politically. However, everyone could stand to take a step back and look at the way they treat the people they know. It has to do with compassion, and so does this nice ‘how-to’ for apologizing when you should.
Focus on the things you can control. Apologies should never, ever take the form of “I’m sorry you aren’t happy with me” or “I’m sorry you’re mad about this.” Those statements are implicit denials of responsibility. You can only apologize for yourself and for what you have done or failed to do.
At times we can overlook the significance simple actions like these can have on people. The best thing is just being plain sincere.
How to Apologize – [MakesMeWannaDie]