Starting effective conversations, especially about career choices, may be difficult. When it comes to meeting effectiveness in general, the first few minutes are the most important ones: they set the goal, focus level, and atmosphere, which are very hard to change later. How could the first minutes of effective conversations look?
We need to establish an atmosphere that will give us feelings and facts that we can discuss, but can also open the discussion and stimulate more questions and ideas, rather than closing them down to just discussing a few pre-prepared bullet points.
Challenge, Fun, Team
There is a very simple technique that I found very successful in serving that purpose. There are three simple questions to ask:
- What is your challenge level?
- What is your fun level?
- How do you rate your team?
All you need is a sheet of paper—draw three bars on it, explain what they mean, and ask your employee to put three dots on the bars.
The order is really important: challenge, fun, team. Challenge opens the discussion with the right question: “Am I using my skills effectively and do I feel I am developing?” Fun connects strongly with both challenge level and the team perception, that’s why it’s in the middle. Team is a very important factor, too; no action is meaningless in a community.
There are few typical examples that I found through that exercise:
- Not challenged enoughTypically that person will be unsatisfied with their work, and may be thinking about changing their job. Their ratings for “fun” and “team” are usually very low as well. People who aren’t challenged enough aren’t motivated, and can demotivate the team in a downward spiral as well.
As you increase the challenge level, so does the fun. However, there is a point at which the person becomes over-challenged, which kills the fun aspect because of stress and anxiety. In that area, levels of fun and job dedication depend strongly on the team. Once I was told that the person is radically over-committed, but the team is so great that it made projects really enjoyable. Of course this can’t work long-term, but it reveals very important information to you before it’s too late.
- Great team
There were few examples in which people rated the team with the max score. They told me that if they were to prepare another wedding the next month, the entire team would be invited! Would you like to work in such a team? It’s of vital importance to award such people: consider organizing a great event for the team—possibly during working hours. This show of appreciation generally works much better than any other incentive. When you have a great team, you need to be very careful about re-organizations, or people quitting their jobs, as such things will greatly destabilize the team as a working unit.
What I like about this exercise is that it gives you a lot of information, and opens up a really great and honest discussion at the same time:
“You said you were not challenged enough. What would be a positive challenge for you?”
“Your task is critical to us and you are doing well at it, but it seems you are not enjoying it at all. How could we change that?”
“You said you were challenged, but it seems that you find no fun in your work. Why?”
“It seems that as a person you are challenged appropriately and have real fun, but you rate your team with a very low score. Why?”
By asking such questions, people will not only tell you what the problem is, but in most cases they will give you the solution right away. People do not want to be a part of the problem: they want to be a part of the solution.
Career conversations are a hot topic right now. As coaching becomes more and more popular, many managers read books related to career conversations like “Help Them Grow or Watch Them Go” or consider using DixIt cards to talk about emotions. They may, however, miss this “standard tool” method that they could use for longer periods of time.
This tool worked well in my case and I hope it will also be very successful for you.
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