Customer complaints are an inevitable part of the consumer-business relationship. However, many consumers feel that companies pay little or no attention to their concerns. The following infographic shows you how to make your voice heard and get results from business of every size.
via PeopleClaim.com
Featured photo credit: Angry young man shouting on the wired telephone via Shutterstock
I am constantly amazed how people will abuse the person who can actually solve their problem. It’s almost certain that the poor abused agent isn’t the one who caused the problem. For instance, I was once scheduled to fly on an overbooked flight. Three people ahead of me in line were told that the flight was overbooked and that there was no seat for them yet. Each of them heaped scorn on the gate agent. When my turn arrived, she steeled herself for the same tirade from me. Instead, I said, “Tough day, huh? Listen, do the best you can for me.” Ten minutes later, they called one person up to get a seat assignment. Guess who? That’s right, me, the guy who treated her like a person. I was the last person to get on that plane…