No. I repeat this simple word many times each day, in a variety of volumes and with relative efficacy. My three young children are used to me saying no but are keen to keep me in line in case I abuse the word or just get in the habit of saying no under the banner of being a “good parent”. When I’m at home, no is easy. At work, it’s another story altogether. “No may be the word we need most in today’s times,” said negotiator William Ury, author of The Power... More »

122 Shares One liners are the stuff of effective communicators and though we are seldom aware of it, each of us can use them to our advantage. The “art of delivery” is not just for a skilled politician who is running for reelection but can be mastered, over time, by just about anyone. A good one liner doesn’t click immediately but leaves its mark, silently accomplishing what the deliverer has in mind- results. Sometimes these results are nothing more than memory. I want you to remember my car dealer and so I develop a... More »

When we moved from Baltimore to north Jersey, there were several adjustments that had to be made. From a higher cost of living to the people-friendly deer population, life in Jersey is just plain different! Surprisingly, one of the biggest adjustments has been our choice of supermarkets. In Baltimore, we went to one and only one market for everything from produce to frozen goods but here we have three stores within a five minute drive. Decisions, decisions. Initially my wife felt that we should choose one market but after visiting all three... More »