78 Shares Get your ear to the ground. This approach has been called different things but commonly is summarized as getting close as possible to the interface of the product and producer or consumer. Famous practitioners include Bill Hewlett and David Packard of HP who popularized “management by walking around.” The same approach can be used in your personal and professional life to help you gain fresh perspective on old problems, sniff out issues before they become wildfires, and continue to innovate and create while on a schedule. Case Study: Lululemon — From the... More »
57 Shares It is assumed that everyone who walks through the doors of a hospital will get the same quality of care. The reality is that the hospital is a system like any other—with imperfect people, inefficiencies, misconceptions, and miscommunication. Before you find yourself taking a planned or unplanned trip to the hospital, there are a few things you can do to get the best hospital care. 1. Be your best advocate The patient-provider interaction is undergoing an unprecedented change as information becomes increasingly accessible to the general public. You are the most important... More »
